Not always easy to be inlcusive

I'll set the scene. The coffee shop in the centre is contently quiet. A few people sit scattered at numerous tables. Some having meetings, some reading books and others sitting reflecting. I'm behind the counter cleaning cups and plates awaiting the next customer to arrive so i can put my coffee maker hat back on. I really enjoy being in the coffee shop becuase i get to meet lot's of people. I always feel that its an opportunity to encourage people to make this their regular coffee house. This i do by chatting to customers and smiling warmly....(i would like to think that the face of the centre is one that smiles).

Every so often the tranquility of the coffee shop is disturbed by what can only be described as a penniless poet. Indeed, this is what he calls himself. The penniless poet enters the coffee shop loudly and aggressively and sits himself down beside the nearest customers. Once there he begins to resite poetry that he has written himself (some of it's actually very good). The problem with the penniless poet is that he makes a nuisnace of himself. He doesn't do anything quietly. He doesn't let other people speak and he can be very aggressive and nasty.

The dillemma facing the centre is how we deal with the penniless poet. We want so badly to be able to offer this homeless man a place he can feel welcome but while he acts the way he does we can't allow him into the coffee shop. So every time he arrives we always have to get the police in to escort him out. It doesn't matter how hard we work to settle him or chat to him he always does something that puts the safety of the customers in jeopardy....It really breaks my heart to see him taken out by the police.

The penniless poet shows me that it's impossible to be completely inclusive becuase no matter what you plan to do somebody will always be excluded. However, this shouldn't hinder our attempts to be as inclusive as possible.....