Financially challenged

One of the privileges of my job is working in our coffee shop. It's the open door to the community and most of the time the first contact we have with people we'll go on to support. Up until today i had never done a full shift in the coffee shop. Normally i only manage to squeeze a half day into my weekly schedule but this week our volunteer shortages meant i had to do a full day. People are always intrigued by an open church (probably because most churches always look closed) and this means that we attract a diverse range of visitors. The church is also on the way to the Imperial War Museum and so we get a lot of tourists dropping in, either to ask for directions or to enquire why in fact the church is open. We have our regulars who worry about the growth of the cafe...They like the quietness and get concerned that their secret hideout will be discovered by those they try to escape. We have the homeless who drop in for a free coffee, a trip to the toilet and a chat. The Cafe is also very popular with the Oasis staff and it's a really good way for us to socialise informally.

I love the process of making coffee. Grinding the beans and then the smell as the coffee pours into the cup. Steaming the milk....and pouring it so that the froth is left until the end. Then watching the milk and coffee combine to form a pattern. I also like it how willing people are to talk in the coffee shop. I have never witnessed a customer come into the coffee shop and been treated only as a customer. We love our coffee but we love people more! The people in the coffee shop respond to the way we ask questions and serve with a smile (not a cheesy one but a friendly one).....they come back. We call customers by their names, we ask them about their work and their families. It's like a coffee shop and a support agency in one. I worry that this is coming across as if Church.co.uk is the perfect church. Far from it, such a thing doesn't exist! We have our weaknesses but i think we're doing something right through the coffee shop.

I was standing serving a group of kids and carers when Rachel my fellow volunteer came and told me there was a man here to see me. I handed over the order to her and made my way over to the guy. He introduced himself (he was Irish) and we quickly established common ground about being Celtic. He told me he was going to tell me something and asked if i would not judge him for it. He asked if he could speak to me in confidence and then quickly followed that question up by telling me he wasn't in trouble. This stopped me from giving the confidentiality policy talk to him and urged him to tell me what the issue was. He got round to explaining that he had had his van clamped on the New Kent Road and that he needed £24 (to add to the £61 he already had) to have it unclamped. He would have to do it today or he would face being charged £250 tomorrow. He came across as very genuine and i really did feel like he was telling the truth. But i feel as time goes on i become more assured in these situations and can ask questions that in the past i may have gone to get my manager to do. Part of me did believe him but i needed to test his story because i just couldn't be sure. In a politely put way i asked if he had his van keys with him.....that took him aback a little and he explained that they were with his colleague sitting in the van. It was like a game. My sceptical experience of people asking for money playing up against my gut feeling about this genuine case of need. I then asked in the instance that i got the money whether i could take a walk back to his van with him.....to back myself up i talked about the previous occasions where we had given people bus tickets etc and i had gone with them to buy it. That question was too far for him and began to accuse me of judging him. He told me i was a bad christian and that i was not willing to trust in God the way he had trusted in God when he was guided into the church. I explained that i really wanted to help but because of our limited finances i would need to see the situation myself. On that note he stood up and told me that he would speak to his home church about me and he was sure they would be very disappointed. He told me that i was an immature christian and had a lot of growing to do. Instead of arguing my case i decided to apologise that i couldn't help him and was sorry that he felt that way about me. He left the church mumbling under his breath.....i returned to my coffee making duties.

Now. I have two feelings about that situation. One is of great victory where i foiled the plan of a man looking to cheat money out of a church. The other thought is of disappointment with a system that is full of people who lie their way into being supported. When i started working with the Salvation Army i was a naive young man willing to believe any crisis story. By the end of my time working with the homeless i was sceptical because of the people who had abused my trust. However, i decided not to call myself sceptical as this was a really negative frame of mind and instead decided i would be appropriately questioning. But what if that man was telling the truth?..... was it a coincidence that he forgot his bank cards? left his keys with his young colleague? Asked not to see the the senior minister but just a normal christian? That man left the building either more frustrated with a society that doesn't trust or angry because he was outsmarted by what appeared to be a engagingly naive young man......Would you have given him the money?